Member Experience Specialist & Back‑Up Fitness Instructor

Planet Fitness - DMALF; Harlingen (TX); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Advancement

Paid time off

Training & development

Company parties

Employee discounts

Job summary

Planet Fitness is seeking a Member Services Representative/Backup Fitness Instructor to greet members, answer inquiries, and assist with tours and memberships. You should deliver high-energy, friendly service while maintaining club cleanliness and safety standards.

The role includes supporting fitness classes and ensuring a welcoming Judgement Free Zone® environment. Ideal candidates have 6–12 months of customer service experience, strong communication, and a willingness to become CPR/AED

Qualifications

• 6–12 months of face-to-face customer service experience.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified prior to employment and maintain certification.

Responsibilities

• Greet members/guests with confidence, high-energy, and professionalism.
• Provide prompt, accurate information and assist with inquiries.
• Conduct tours and prospect membership needs; drive sales goals.
• Perform retail transactions with accuracy and support member experiences.
• Regularly clean and sanitize club and equipment during shift.
• Answer questions regarding procedures and policies in a customer-friendly way.

Skills

Customer service

Punctuality

Computer proficiency

Job description

Planet Fitness is seeking a Member Services Representative/Backup Fitness Instructor to greet members, answer inquiries, and assist with tours and memberships. You should deliver high-energy, friendly service while maintaining club cleanliness and safety standards.

The role includes supporting fitness classes and ensuring a welcoming Judgement Free Zone® environment. Ideal candidates have 6–12 months of customer service experience, strong communication, and a willingness to become CPR/AED