Member Services Pro & Back-Up Fitness Instructor

Planet Fitness - DMALF; Mission (TX); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Company parties

Employee discounts

Opportunity for advancement

Paid time off

Training & development

Flexible schedule

Wellness resources

Free uniforms

Job summary

Planet Fitness is seeking a Member Services Representative/Back-Up Fitness Instructor to greet guests, deliver exceptional service, and support fitness programs at the club. You will answer questions, handle tours, and help drive membership growth in a fast-paced retail environment.

Role requires a positive attitude, reliability, and strong communication skills. Training is provided, and fitness instructor duties may include leading the Planet Fitness PE@PF program and assisting in classes.

Qualifications

• Superior customer service skills, preferably 6-12 months of face-to-face customer service experience.
• Must be punctual and dependable with a solid work ethic.
• Basic computer proficiency and ability to manage multiple responsibilities.

Responsibilities

• Greet members/guests as they enter and exit the club with confidence, high-energy, and professionalism.
• Anticipate member’s/guest’s needs and respond promptly by delivering efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Answer phones promptly and in a friendly manner. Assist callers with knowledgeable and accurate information during their inquiries.
• Utilize strong communication and problem-solving skills to resolve customer concerns, ensuring a positive experience.
• Perform prospective member calls and tours; assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regular, consistent cleaning and sanitizing of the club and equipment for up to 50% of the shift.
• Ability to answer questions regarding business procedures and policies accurately and in a customer-friendly way.
• Conduct the Planet Fitness group fitness program PE@PF and design simple workout programs as requested and provide coverage for other Fitness Instructors in the area
• Gain new and current members to join fitness classes.
• Enforce a safe workout environment for members at all times.

Skills

Superior customer service

Punctual and dependable

Basic computer skills

Multitasking

Job description

Planet Fitness is seeking a Member Services Representative/Back-Up Fitness Instructor to greet guests, deliver exceptional service, and support fitness programs at the club. You will answer questions, handle tours, and help drive membership growth in a fast-paced retail environment.

Role requires a positive attitude, reliability, and strong communication skills. Training is provided, and fitness instructor duties may include leading the Planet Fitness PE@PF program and assisting in classes.