Member Experience Specialist

Core Development and Management-Planet Fitness; Cranston (RI); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Vacation/Sick Time/Holiday Pay

Free Black Card Membership

401(k) with company match

Life Insurance

Flexible Spending Accounts

Employee discounts

Job summary

Core Development and Management-Planet Fitness in Cranston, RI seeks a friendly Member Services Representative to ensure a superior customer experience for members and guests. You will handle check-ins, inquiries, and club policies while supporting sales goals and maintaining cleanliness and safety standards.

The role offers flexible scheduling with full-time and part-time opportunities; includes responsibilities for member sign-ups, updating billing info, and tours to prospective members.

Qualifications

• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).
• Basic computer proficiency.

Responsibilities

• Greet members/guests as they enter and exit the club; assist with questions or concerns at check-in.
• Promote the Judgement Free Zone by engaging with members on the club floor and upholding club policies.

Skills

Communication skills

Customer service

Empathy

Job description

Core Development and Management-Planet Fitness in Cranston, RI seeks a friendly Member Services Representative to ensure a superior customer experience for members and guests. You will handle check-ins, inquiries, and club policies while supporting sales goals and maintaining cleanliness and safety standards.

The role offers flexible scheduling with full-time and part-time opportunities; includes responsibilities for member sign-ups, updating billing info, and tours to prospective members.