Member Experience Specialist

Sam's Club; Winston-Salem (NC); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Job summary

Sam's Club in Winston-Salem, NC is seeking a customer-focused associate to support members at the front end. You will handle purchases, returns, and exchanges, assist with merchandise selection, and guide members on self-service technology.

The role emphasizes delivering friendly service, maintaining a clean checkout area, and ensuring safety and security protocols are followed. Training and process improvements are part of the responsibilities.

Qualifications

• Retail experience including operating front end equipment (e.g., cash register)
• Familiar with mobile retail applications

Responsibilities

• Provides member service and processes member purchases
• Maintains checkout area and handles payments, returns, refunds, and exchanges
• Assists members with locating merchandise and using self-service technology
• Ensures safety, security, and cleanliness of the store areas
• Delivers training and guidance to associates on processes and tools

Skills

Retail experience

Cash handling

Mobile apps

Tools

Mobile retail apps

Job description

Sam's Club in Winston-Salem, NC is seeking a customer-focused associate to support members at the front end. You will handle purchases, returns, and exchanges, assist with merchandise selection, and guide members on self-service technology.

The role emphasizes delivering friendly service, maintaining a clean checkout area, and ensuring safety and security protocols are followed. Training and process improvements are part of the responsibilities.