Member Experience Specialist

Sam's Club; Wilmington (NC); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Sam's Club in Wilmington, NC is seeking a front-end associate to provide member service, operate the checkout area, and handle payments and returns efficiently. You will assist with locating merchandise, answer questions, and promote club products and services while maintaining a safe shopping environment.

This role emphasizes strong customer service, use of self-checkout and mobile retail tools, and adherence to company policies. Expect a competitive hourly wage and a collaborative team culture.

Qualifications

• Retail experience including operating front end equipment such as cash registers.
• Experience delivering strong customer service in a fast paced environment.
• Familiarity with mobile retail applications and self-service technology.

Responsibilities

• Provide member service and assist with purchases.
• Operate checkout area and process payments, returns, and exchanges.
• Assist members with purchasing decisions and locating merchandise.
• Promote Sam's Club products and services and maintain a safe, clean shopping area.

Skills

Cashier operations

Customer service

Mobile retail apps

Tools

POS system

Mobile POS apps

Job description

Sam's Club in Wilmington, NC is seeking a front-end associate to provide member service, operate the checkout area, and handle payments and returns efficiently. You will assist with locating merchandise, answer questions, and promote club products and services while maintaining a safe shopping environment.

This role emphasizes strong customer service, use of self-checkout and mobile retail tools, and adherence to company policies. Expect a competitive hourly wage and a collaborative team culture.