Member Experience Specialist

Sam's Club; Winston-Salem (NC); On-site; USD 24,796 - 35,817; Full time

Benefits offered by this job

Health benefits

401(k) and company-paid life insurance

Paid time off

Job summary

Sam's Club in Winston-Salem, NC is seeking a front-end associate to deliver member service, process purchases, and handle returns at the checkout area while promoting our products and services.

You will assist members with self-checkout, maintain a safe shopping environment, follow safety procedures, and support training for new frontline colleagues while upholding company policies and a customer-first culture.

Qualifications

• Retail experience including operating front end equipment such as cash registers.
• Experience with mobile retail applications.

Responsibilities

• Provides member service and resolves member issues.
• Maintains the checkout area and processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to policies.
• Promotes Sam's Club products and services.
• Guides members on self-service technology and usage.

Skills

Retail experience

Front end equipment

Tools

Cash register

Job description

Sam's Club in Winston-Salem, NC is seeking a front-end associate to deliver member service, process purchases, and handle returns at the checkout area while promoting our products and services.

You will assist members with self-checkout, maintain a safe shopping environment, follow safety procedures, and support training for new frontline colleagues while upholding company policies and a customer-first culture.