Member Experience Specialist

Sam's East, Inc.; Wilmington (NC); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Education benefits - Live Better U

Job summary

Sam's East, Inc. in Wilmington, NC is seeking a front-end associate to provide member service, process purchases, handle returns and exchanges, and assist with self-checkout technologies. You will promote products, resolve member issues, and maintain a safe, well-organized checkout area.

Candidates should have experience with cash registers and mobile retail apps, and be comfortable operating POS systems while delivering friendly, efficient service to members throughout shifts.

Qualifications

• Retail experience including operating front end equipment such as cash registers.
• Experience working with mobile retail applications.
• Familiarity with POS systems and front-end technology is a plus.

Responsibilities

• Provide member service and assist customers at the front end.
• Process member purchases and handle payments, returns, and exchanges.
• Operate self-service technology and guide members on its use.
• Promote Sam's Club products and services and resolve member issues.
• Maintain a safe and organized checkout area and assist with merchandising.

Skills

Retail experience

Cash register operation

Mobile retail apps

POS systems

Tools

POS software

Job description

Sam's East, Inc. in Wilmington, NC is seeking a front-end associate to provide member service, process purchases, handle returns and exchanges, and assist with self-checkout technologies. You will promote products, resolve member issues, and maintain a safe, well-organized checkout area.

Candidates should have experience with cash registers and mobile retail apps, and be comfortable operating POS systems while delivering friendly, efficient service to members throughout shifts.