Member Experience Specialist

Sam's East, Inc.; Durham (NC); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Discounts

Job summary

Sam's East, Inc. in Durham, NC is seeking a Member Frontline Services Associate to provide friendly member service, process purchases, assist with payments, returns and exchanges, and promote Sam's Club products and services.

You will guide members on self-service technology and maintain the checkout area to ensure a smooth shopping experience. The role emphasizes attention to safety and security, accurate receipts, and supporting associates with process improvements while delivering outstanding

Responsibilities

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Guides members regarding self-service technology.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges.
• Follows safety standards and company procedures.
• Maintains a safe shopping environment.
• Assists with training of associates on processes.

Job description

Sam's East, Inc. in Durham, NC is seeking a Member Frontline Services Associate to provide friendly member service, process purchases, assist with payments, returns and exchanges, and promote Sam's Club products and services.

You will guide members on self-service technology and maintain the checkout area to ensure a smooth shopping experience. The role emphasizes attention to safety and security, accurate receipts, and supporting associates with process improvements while delivering outstanding