Member Experience Specialist

Planet Fitness - NJ/MA One World Fitness; Westmont (NJ); On-site; USD 16,531 - 20,664; Part time

Job summary

Planet Fitness - NJ/MA One World Fitness is seeking a Member Services Representative responsible for creating a positive experience for members and guests. This role involves greeting members, answering questions, checking members in, and providing tours for prospective members.

The ideal candidate has a passion for fitness, strong customer service skills, and the ability to maintain a high standard of cleanliness and member interactions. Join a vibrant team dedicated to health and wellness in Westmont, NJ.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.

Responsibilities

• Greet members and guests with exceptional service.
• Answer phones and assist callers with questions.
• Check members into the system.
• Sign up new members.
• Take prospective members on tours.
• Update member accounts as needed.
• Respond to member questions and concerns quickly.
• Maintain the cleanliness of the club.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Punctuality and reliability

Exceptional customer service skills

Strong listening

Education

High School diploma/GED equivalent

Job description

Planet Fitness - NJ/MA One World Fitness is seeking a Member Services Representative responsible for creating a positive experience for members and guests. This role involves greeting members, answering questions, checking members in, and providing tours for prospective members.

The ideal candidate has a passion for fitness, strong customer service skills, and the ability to maintain a high standard of cleanliness and member interactions. Join a vibrant team dedicated to health and wellness in Westmont, NJ.