Member Experience Specialist

Planet Fitness; Watertown (MA); In loco; USD 21.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, and Vision Insurance

Vacation/Sick Time/Holiday Pay

Free Black Card Membership

401(k) Retirement Savings Plan – 3%

Term Life Insurance

Health Care Flexible Spending Accounts

Employee discounts

Descrizione del lavoro

Planet Fitness in Watertown, MA is seeking a Member Services Representative to deliver a superior member experience within a Judgement Free Zone. You will welcome guests, assist with check-ins, and support fitness journeys while upholding club policies and goals.

Partial or full-time shifts are available, with ongoing training and opportunities to grow in a friendly, supportive environment. Health and retirement benefits commonly offered to eligible staff are provided.

Competenze

• Must be 18 years of age or older
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency

Mansioni

• Greet members/guests as they enter and exit the club; assist with questions or concerns at check-in.
• Promote the Judgement Free Zone by engaging with members on the club floor and supporting fitness journeys.
• Resolve member concerns and escalate to the Club Manager as needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership-related functions such as sign-ups, updating contact/billing information, cancellations, and transfers.
• Aim to meet or exceed individual sales goals and contribute to club targets.
• Conduct prospective member calls and tours to assess membership needs.
• Process retail transactions accurately and drive sales goals.
• Maintain regular cleaning and sanitizing of equipment and recovery zone areas.

Descrizione del lavoro

Planet Fitness in Watertown, MA is seeking a Member Services Representative to deliver a superior member experience within a Judgement Free Zone. You will welcome guests, assist with check-ins, and support fitness journeys while upholding club policies and goals.

Partial or full-time shifts are available, with ongoing training and opportunities to grow in a friendly, supportive environment. Health and retirement benefits commonly offered to eligible staff are provided.