Member Experience Specialist

Planet Fitness; Fairhaven (MA); Híbrido; USD 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental, and Vision Insurance

Vacation/Sick Time/ Holiday Pay

Free Black Card Membership

401(k) Retirement Savings Plan – 3% Co

Resumo da oferta

Planet Fitness is hiring a Member Services Representative in Fairhaven, MA. You will deliver a welcoming, high-quality customer experience in our Judgement Free Zone and help members on their fitness journeys.

We offer flexible full-time and part-time shifts, with duties including greeting members, processing sign-ups, answering inquiries, maintaining cleanliness, and contributing to sales goals while upholding club policies.

Qualificações

• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency

Responsabilidades

• Greet members/guests as they enter and exit the club; assist with questions or concerns at check-in.
• Promote the Judgement Free Zone by engaging with members on the club floor and supporting their fitness journey.
• Resolve member concerns and escalate to the Club Manager as needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Process membership sign-ups, update contact/billing information, cancellations, and transfers.
• Achieve or exceed individual sales goals and contribute to club targets.
• Conduct tours for prospective members and assess their membership needs.
• Execute retail transactions and drive sales goals.
• Maintain regular cleaning and sanitizing of equipment and facilities, including restrooms.

Conhecimentos

Basic computer proficiency

Descrição da oferta de emprego

Planet Fitness is hiring a Member Services Representative in Fairhaven, MA. You will deliver a welcoming, high-quality customer experience in our Judgement Free Zone and help members on their fitness journeys.

We offer flexible full-time and part-time shifts, with duties including greeting members, processing sign-ups, answering inquiries, maintaining cleanliness, and contributing to sales goals while upholding club policies.