Member Experience Specialist - Gym Front Desk

Planet Fitness, Inc.; Plano (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

MyFlexPay

Free Black Card Membership

Employee Assistance Program

Paid Time Off

Health Insurance

Job summary

Excel Fitness, a Planet Fitness franchise group, is growing and seeking team players for front desk roles in Plano, TX. You will create a positive member experience, handle sign-ups, and maintain account details while upholding cleanliness and safety standards.

Starting at the front desk, you have opportunities to advance toward leadership roles as the company expands across multiple markets, with competitive salaries and comprehensive benefits offered to eligible team members.

Qualifications

• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
• Prior customer service experience preferred.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process.
• Facilitate needed updates to members' accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Detailed cleaning in all areas of the facility.
• Close shift for that business day.
• Create a bank deposit for next day.

Skills

Customer service

Punctuality

Reliability

Communication

Education

High School diploma/GED

Job description

Excel Fitness, a Planet Fitness franchise group, is growing and seeking team players for front desk roles in Plano, TX. You will create a positive member experience, handle sign-ups, and maintain account details while upholding cleanliness and safety standards.

Starting at the front desk, you have opportunities to advance toward leadership roles as the company expands across multiple markets, with competitive salaries and comprehensive benefits offered to eligible team members.