Member Experience Specialist

Fitness Ventures (Crunch Fitness); Urbandale (IA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Gym Membership

Opportunity for advancement

Training & development

Employee discounts

Job summary

Fitness Ventures LLC is seeking a Member Services Representative to be the first and last contact for members and guests, delivering exceptional service and supporting member needs to promote satisfaction and retention.

This role requires strong communication, a customer-focused mindset, and the ability to maintain a friendly, professional atmosphere while assisting team members and guests.

Qualifications

• Previous customer service, hospitality, retail, or front desk experience preferred.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Demonstrated commitment to providing exceptional customer service.
• Experience working with children preferred.

Responsibilities

• Greet all members and guests in a friendly, professional, and welcoming manner.
• Ensure members and guests feel valued and appreciated upon arrival and departure.
• Check in members and guests accurately and efficiently in accordance with company policies and procedures.
• Communicate club events, promotions, and important announcements to members and guests.
• Maintain a positive atmosphere that enhances the overall member experience.
• Address member inquiries, concerns, and requests promptly, or escalated them to management when appropriate.
• Demonstrate professionalism, courtesy, and exceptional customer service in all interactions.
• Answer incoming phone calls in a courteous, knowledgeable, and professional manner.
• Facilitate member communications and account notifications through club management software.
• Process payments for club amenities and services in accordance with company procedures.
• Schedule member services, including tanning, hydro-massage, and other available amenities.
• Maintain an accurate understanding of club programs, services, operating hours, and schedules.
• Support daily front desk operations while ensuring compliance with company policies and procedures.
• Promote and sell retail products and club services to members and guests.
• Assist with administrative and operational projects as assigned by club management.
• Maintain accurate records and documentation as required.
• Support club initiatives designed to improve member engagement and satisfaction.
• Maintain a clean, organized, and professional front desk and work area.
• Contribute to the overall cleanliness and presentation of the club environment.
• Assist with club events, promotions, decorations, and special projects as needed.
• Collaborate with team members to ensure a positive and supportive workplace culture.

Skills

Customer service

Communication

Multitasking

Problem-solving

Teamwork

Education

High school diploma or GED

Job description

Fitness Ventures LLC is seeking a Member Services Representative to be the first and last contact for members and guests, delivering exceptional service and supporting member needs to promote satisfaction and retention.

This role requires strong communication, a customer-focused mindset, and the ability to maintain a friendly, professional atmosphere while assisting team members and guests.