Member Experience Specialist

Fitness Ventures (Crunch Fitness); Norman (OK); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Gym Membership

Opportunity for advancement

Training & development

Employee discounts

Job summary

Fitness Ventures LLC in Norman, OK seeks a Member Services Representative to be the first and last contact for members and guests, delivering a welcoming, professional club experience. You will support member needs and foster an environment that promotes retention and satisfaction.

The role requires strong communication, a customer-focused mindset, and the ability to maintain a friendly atmosphere while assisting members, guests, and team members.

Qualifications

• Minimum high school education; 18+ years old.
• Experience in customer service or front desk is preferred.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Greet members and guests warmly and professionally.
• Check in members and guests accurately per procedures.
• Communicate club events, promotions, and announcements.
• Handle phone inquiries courteously and efficiently.
• Process payments for club services and amenities.
• Schedule member services and maintain club program knowledge.
• Keep front desk organized and professional; support events and promotions.

Skills

Customer service

Communication

Multitasking

Team collaboration

Problem solving

Education

High school diploma or equivalent

Job description

Fitness Ventures LLC in Norman, OK seeks a Member Services Representative to be the first and last contact for members and guests, delivering a welcoming, professional club experience. You will support member needs and foster an environment that promotes retention and satisfaction.

The role requires strong communication, a customer-focused mindset, and the ability to maintain a friendly atmosphere while assisting members, guests, and team members.