Member Experience Specialist
Planet Fitness - Cambridge Fitness
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Benefits offered by this job
Job summary
Planet Fitness Cambridge Fitness is hiring a Team Member to create a positive member experience by delivering superior customer service at the front desk. You will greet members and guests, answer questions, sign up new members, and help keep the club welcoming and tidy. This role requires a friendly demeanor, reliability, and basic computer skills.
A high school diploma is required; 18+ years old. We offer a flexible schedule, benefits including health insurance, 401(k) matching, and
Qualifications
- Customer service background preferred.
- Basic computer skills required.
- High School diploma or GED equivalent required.
Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle front desk activities: answer phones, assist callers, check members in and sign up new members.
- Take tours for prospective members and update member accounts as needed.
- Respond to questions and concerns professionally and escalate to management when necessary.
- Maintain the neatness and cleanliness of the club.
Skills
Education
Job description
Planet Fitness Cambridge Fitness is hiring a Team Member to create a positive member experience by delivering superior customer service at the front desk. You will greet members and guests, answer questions, sign up new members, and help keep the club welcoming and tidy. This role requires a friendly demeanor, reliability, and basic computer skills.
A high school diploma is required; 18+ years old. We offer a flexible schedule, benefits including health insurance, 401(k) matching, and
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