Front Desk Member Experience Specialist

Planet Fitness - Cambridge Fitness; Solon (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible schedule

Free uniforms

Training & development

Dental insurance

Health insurance

Paid time off

Vision insurance

Planet Fitness Careers

Team Member

Job summary

Planet Fitness Cambridge Fitness in Solon, OH is seeking a Team Member to create a positive member experience by delivering friendly, proactive customer service at the front desk and during tours.

You will greet members and guests, process sign-ups, answer questions, update member accounts, keep the club tidy, and collaborate with management for a welcoming, energetic atmosphere that supports personal growth through training and development.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability.
• Exceptional customer service skills; interact professionally with members and staff.
• Strong listening and problem-solving abilities.
• Diplomacy in all interactions and appropriate language.
• High School diploma or GED equivalent.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk activities: answer phones and assist callers.
• Check members into the system and process sign-ups.
• Take prospective members on tours.
• Update member accounts as needed.
• Respond to questions and concerns and escalate when necessary.
• Maintain the club's neatness and cleanliness.

Skills

Customer service

Front desk

Tour guidance

Positive attitude

Punctuality

Communication skills

Active listening

Diplomacy

Education

High School diploma/GED

Must be 18 years or older

Job description

Planet Fitness Cambridge Fitness in Solon, OH is seeking a Team Member to create a positive member experience by delivering friendly, proactive customer service at the front desk and during tours.

You will greet members and guests, process sign-ups, answer questions, update member accounts, keep the club tidy, and collaborate with management for a welcoming, energetic atmosphere that supports personal growth through training and development.