Member Experience Specialist

Broadview Federal Credit Union; Town of Clifton Park (NY); Sur place; USD 28 000 - 29 000; Plein temps

Avantages offerts par ce poste

Competitive benefits package

Starting pay $20–$21 per hour

Bilingual applicants encouraged

Résumé du poste

Broadview Federal Credit Union is seeking a Member Service Associate to greet members and support Clifton Park and nearby branches. You will deliver professional service, process transactions, and deepen relationships while promoting digital channels. Strong communication and a flexible, multi-branch work setup are required.

The role emphasizes cross-selling, regulatory compliance, and ongoing coaching to grow professionally within the Capital Northwest region.

Qualifications

• High School Diploma or GED required with customer service experience preferred.
• Proficient in MS Office; able to navigate digital resources and transactions.
• Excellent interpersonal and communication skills; flexible to work at multiple locations.

Responsabilités

• Provide outstanding member service in a professional, friendly manner.
• Accurately process financial transactions and maintain cash drawer.
• Detect and report fraud or irregular activities as first line of defense.
• Build member relationships by asking questions and recommending solutions.
• Respond to inquiries related to products, services, and lending.
• Resolve member issues promptly and promote self-service resources.
• Participate in cross-selling campaigns and events to meet goals.
• Seek growth opportunities through coaching, shadowing, and training.
• Meet management-set goals and ensure policy compliance.

Connaissances

Customer service

Interpersonal skills

Microsoft Office

Formation

High School Diploma or GED

Outils

Microsoft Office Suite

Description du poste

Broadview Federal Credit Union is seeking a Member Service Associate to greet members and support Clifton Park and nearby branches. You will deliver professional service, process transactions, and deepen relationships while promoting digital channels. Strong communication and a flexible, multi-branch work setup are required.

The role emphasizes cross-selling, regulatory compliance, and ongoing coaching to grow professionally within the Capital Northwest region.