Member Experience Specialist

Broadview Federal Credit Union; Town of Malta (NY); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Competitive benefits

Bilingual encouraged

Job summary

Broadview FCU is seeking a Member Service Associate for the Malta Branch who will greet members, process transactions, and deepen member relationships through friendly, professional service.

You will respond to inquiries, promote digital tools, and participate in cross-selling while supporting multiple branches in the Capital Northwest region. A HS diploma and customer service experience are preferred.

Qualifications

• High School Diploma or GED is required or equivalent experience.
• Strong interpersonal and communication skills are essential.
• Flexibility to work from any location as business needs dictate.

Responsibilities

• Welcome members and visitors and provide courteous, professional service.
• Process financial transactions accurately and maintain a cash drawer.
• Detect and report fraud or irregular activities as first line of defense.
• Build member relationships by recommending suitable products and services.
• Answer general inquiries about information, products, lending, etc.
• Promote self-service resources and digital channels.
• Collaborate on cross-selling campaigns to meet branch goals.
• Pursue development opportunities through coaching and training.

Skills

Customer service

Interpersonal skills

Communication

Education

High School Diploma/GED

Tools

MS Office Suite

Job description

Broadview FCU is seeking a Member Service Associate for the Malta Branch who will greet members, process transactions, and deepen member relationships through friendly, professional service.

You will respond to inquiries, promote digital tools, and participate in cross-selling while supporting multiple branches in the Capital Northwest region. A HS diploma and customer service experience are preferred.