Member Experience Specialist - Financial Services & Cross-Sell

Communication Federal Credit Union; Edmond (OK); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

200% 401(k) match up to 5%

11 paid holidays

Medical plans starting at $5 per pay

Dental, vision, short-term disability,

Employer-paid basic life, AD&D, and LT

Medical and dependent-care flexible FS

Tuition and educational assistance

Additional employee perks and discount

Job summary

Communication Federal Credit Union is seeking a Member Service Representative to deliver exceptional member experiences by providing prompt, efficient, and courteous service and by processing accurate teller transactions.

You will cross-sell credit union products in line with members' financial needs, work a weekly rotation schedule including some Saturdays, and be the frontline contact for most member dealings.

Qualifications

• High school diploma or GED required.
• 1–2 years' experience with financial institution or customer service environment required.
• Prior cash-handling experience preferred.

Responsibilities

• Accurately process teller transactions, including deposits, withdrawals, and loan payments.
• Serve as primary contact and build relationships with CFCU members.
• Understand and cross-sell CFCU products and services.
• Achieve individual and branch goals for member experience, transaction accuracy, and product cross-sells.

Skills

Interpersonal communication

Customer service

Active listening

Transaction processing

Multitasking

Education

High school diploma or GED

Job description

Communication Federal Credit Union is seeking a Member Service Representative to deliver exceptional member experiences by providing prompt, efficient, and courteous service and by processing accurate teller transactions.

You will cross-sell credit union products in line with members' financial needs, work a weekly rotation schedule including some Saturdays, and be the frontline contact for most member dealings.