Member Experience Specialist

Sam's West, Inc.; Sioux Falls (SD); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Sam's Club in Sioux Falls, SD is seeking a Retail Front End Associate to deliver member service at the checkout and assist with purchases.

You will promote products, help members with questions, process payments, returns, and exchanges, and keep the front end area organized and safe.

This role emphasizes teamwork, accuracy, and customer focus, with benefits including health coverage, retirement plans, and paid time off.

Qualifications

• Experience in retail or front-end customer service.
• Ability to operate a cash register and assist customers.
• Experience using mobile retail applications.

Responsibilities

• Provide member service and assist with purchases.
• Maintain checkout area and organize merchandise.
• Resolve member issues and concerns.
• Process payments, returns, refunds, and exchanges per policy.
• Promote Sam's Club products and services.
• Ensure safety and security of the store area.

Skills

Retail experience

Customer service

Cash handling

Tools

Cash register system

Mobile store apps

Job description

Sam's Club in Sioux Falls, SD is seeking a Retail Front End Associate to deliver member service at the checkout and assist with purchases.

You will promote products, help members with questions, process payments, returns, and exchanges, and keep the front end area organized and safe.

This role emphasizes teamwork, accuracy, and customer focus, with benefits including health coverage, retirement plans, and paid time off.