Member Experience Specialist — Front End & Tech Support

Sam's West, Inc.; Sioux City (IA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Employee discounts

Job summary

Sam's West, Inc. in Sioux City, IA is hiring for a Member Frontline Services role at Sam's Club. You will provide member service, operate the checkout area, and process purchases while promoting products and services.

You will guide members on self-service tech and help with payments, returns, refunds, and exchanges according to policy. The role emphasizes safety, merchandise handling, and collaboration with managers and colleagues to maintain a secure and welcoming shopping environment.

Qualifications

• Experience working in a retail or club environment.
• Familiarity with front-end equipment and POS systems.
• Comfort with using mobile retail apps and self-checkout tools.

Responsibilities

• Provide member service and assist with purchases at the front end.
• Process payments, returns, refunds, and exchanges per policy.
• Promote Sam's Club products and services to members.
• Maintain checkout area and ensure a safe, clean environment.
• Assist with training of associates on processes and new programs.

Skills

Retail experience

Front-end equipment

Mobile retail apps

Job description

Sam's West, Inc. in Sioux City, IA is hiring for a Member Frontline Services role at Sam's Club. You will provide member service, operate the checkout area, and process purchases while promoting products and services.

You will guide members on self-service tech and help with payments, returns, refunds, and exchanges according to policy. The role emphasizes safety, merchandise handling, and collaboration with managers and colleagues to maintain a secure and welcoming shopping environment.