Member Experience Specialist

Sam's East, Inc.; Sharpsburg (GA); On-site; USD 23,000 - 34,000; Part time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Employee discounts

Job summary

Sam's East, Inc. in Sharpsburg, GA is seeking a Front End Associate to provide member service, process purchases, and maintain the checkout area. The role includes assisting members with self-service technology, handling payments, returns, refunds and exchanges, and promoting Sam's Club products.

You will help maintain a safe shopping environment, review receipts, and support training for frontline associates. A strong customer focus and teamwork are essential to success in this role.

Qualifications

• Retail experience including operating front end equipment.
• Experience with mobile retail applications.

Responsibilities

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self-service technology.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Maintains a safe shopping environment.
• Reviews member receipts.
• Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures.
• Maintains paperwork, logs, and other required documentation.
• Executes emergency response procedures.
• Ensures compliance with company security and safety practices.
• Assist with the training of Member Frontline Services associates on company processes and procedures.
• Teaches new technology and tool functionality.
• Delivers new programs rollout training.
• Provides continuous learning and process improvement opportunities.
• Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns.
• Identifies shrink and damages.

Skills

Retail experience

Front end equipment

Mobile retail apps

Job description

Sam's East, Inc. in Sharpsburg, GA is seeking a Front End Associate to provide member service, process purchases, and maintain the checkout area. The role includes assisting members with self-service technology, handling payments, returns, refunds and exchanges, and promoting Sam's Club products.

You will help maintain a safe shopping environment, review receipts, and support training for frontline associates. A strong customer focus and teamwork are essential to success in this role.