Member Experience Specialist

Sam's East, Inc.; Sharpsburg (GA); On-site; USD 23,000 - 34,000; Part time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off (PTO)

Live Better U education program

Job summary

Walmart Sam's Club in Sharpsburg, GA is seeking a front-end associate to help members with purchases, payments, returns, and guidance on self-service technology. You will maintain the checkout area, acknowledge members, locate merchandise, and promote club products and services.

You will contribute to a safe shopping environment, support training of new staff, and participate in process improvements to enhance the member experience.

Qualifications

• Provide member service at checkout and throughout the store.
• Assist members with purchases, payments, refunds, and exchanges per policy.
• Promote Sam's Club products and services to members.

Responsibilities

• Provides member service.
• Maintains the checkout area.
• Resolving member issues and concerns.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self-service technology.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follows proper procedures for handling merchandise.
• Corrects and reports unsafe situations to facility management.
• Maintains entrance areas.
• Acknowledges members, verifies membership cards, and identifies member needs.
• Assists members with purchasing decisions.
• Locates merchandise.
• Zones the area.
• Arranges and organizes merchandise.
• Assists members with transporting items.
• Maintains a safe shopping environment.
• Maintains exit areas.
• Reviews member receipts.
• Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures.
• Maintains paperwork, logs, and other required documentation.
• Executes emergency response procedures.
• Ensures compliance with company security and safety practices.
• Assist with the training of Member Frontline Services associates on company processes and procedures.
• Teaches new technology and tool functionality.
• Delivers new programs rollout training.
• Provides continuous learning and process improvement opportunities.
• Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns.
• Identifies shrink and damages.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co‑workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Skills

Customer service

Cash handling

Merchandise presentation

Loss prevention awareness

Communication skills

Tools

POS system

Job description

Walmart Sam's Club in Sharpsburg, GA is seeking a front-end associate to help members with purchases, payments, returns, and guidance on self-service technology. You will maintain the checkout area, acknowledge members, locate merchandise, and promote club products and services.

You will contribute to a safe shopping environment, support training of new staff, and participate in process improvements to enhance the member experience.