Member-Focused Retail Customer Service Pro

BJ's Wholesale Club, Inc.; Vineland (NJ); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Weekly Pay

Free Memberships

Paid Time Off

Health Benefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ's Wholesale Club is hiring a Merchandise Protection Associate to monitor entrances/exits, perform bag checks, and deliver friendly, proactive service to members. You will follow club policies, uphold safety standards, and escalate issues when needed.

The role emphasizes teamwork, adaptability, and commitment to the member experience, with opportunities for growth and a comprehensive benefits package. Weekly pay and other perks are available.

Qualifications

• Strong interpersonal skills and attention to detail.
• Basic math skills and comfortable using a handheld device.
• Must be at least 18 years old and able to meet training/certification requirements.

Responsibilities

• Deliver superior member service with a friendly, professional demeanor.
• Maintain merchandise protection procedures and shrink alert protocols.
• Audit Express Pay and curbside processes according to procedures.
• Inspect bags and monitor entry/exit to ensure safety.
• Resolve member concerns and escalate when necessary.

Job description

BJ's Wholesale Club is hiring a Merchandise Protection Associate to monitor entrances/exits, perform bag checks, and deliver friendly, proactive service to members. You will follow club policies, uphold safety standards, and escalate issues when needed.

The role emphasizes teamwork, adaptability, and commitment to the member experience, with opportunities for growth and a comprehensive benefits package. Weekly pay and other perks are available.