Member Experience Specialist

Excel Fitness; Seagoville (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Excel Fitness is seeking a Team Member to help maintain a clean, safe, and welcoming club environment. You will assist members with equipment, manage information on tablets/POS, and support membership promotions under supervision of the GM/AM.

The role requires CPR/AED certification, a high school diploma, and strong teamwork and communication skills. Applicants must be 18+, able to stand long hours, and proficient with Microsoft Office.

Qualifications

• Must be at least 18 years old.
• High School Diploma or equivalent required.
• CPR Certification and AED Certification are required before working alone; CPR/AED training provided within 30 days for uncertified seekers.
• Must be comfortable standing for long periods.
• Great communication with internal and external customers.
• Team-oriented, motivated, and well-organized.
• Ability to think critically and evaluate solutions proactively.
• Proficient in Microsoft Office and using a computer.
• Must handle sensitive and confidential information.
• Familiar with Excel’s mission and Planet Fitness brand and operational requirements.

Responsibilities

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Operate and assist members with equipment and amenities.
• Input and update member information into tablets and point of sale.
• Ensure club complies with state and federal laws and insurance requirements.
• Assist GM and AM with membership promotions and training.
• Attend team meetings and communicate with prospects and potential members.
• Audit club inventory and assist with inventory orders.

Skills

Customer service

Communication

Teamwork

Critical thinking

Computer literacy

Confidential information handling

Excel familiarity

Microsoft Office

Education

High School Diploma or equivalent

CPR Certification

AED Certification

Tools

Microsoft Office

POS systems

Tablets

Cleaning equipment

Job description

Excel Fitness is seeking a Team Member to help maintain a clean, safe, and welcoming club environment. You will assist members with equipment, manage information on tablets/POS, and support membership promotions under supervision of the GM/AM.

The role requires CPR/AED certification, a high school diploma, and strong teamwork and communication skills. Applicants must be 18+, able to stand long hours, and proficient with Microsoft Office.