Member Experience Specialist

Excel Fitness; Front Royal (VA); On-site; USD 17,000 - 25,000; Full time

Job summary

Excel Fitness in Front Royal, VA, seeks a Team Member to help maintain the club and support member services. You will operate the POS, log member data on tablets, and assist with promotions and events. CPR/AED training is required within 30 days of hire, and the role involves standing for long periods.

The position covers full- or part-time hours with flexible shifts, aiming to deliver a clean, welcoming environment while following company policies and safety standards.

Qualifications

• Great communication skills with internal and external customers.
• Must be team-oriented, motivated, and well-organized.
• Ability to think critically and evaluate solutions to problems proactively.
• Proficient ability in Microsoft Office and using a computer.

Responsibilities

• Monitor and maintain club cleanliness and atmosphere.
• Input and update prospective and current member information into tablets and point of sale.
• Audit cash drawers daily.
• Assist GM and AM with club membership promotions and operational strategies.
• Ensure the club complies with all state and federal laws and insurance requirements.
• Provide a safe and secure environment for all members.
• Communicate with members and create a high level of member service.
• Assist with community events and outreach activities.

Skills

Communication skills

Team player

Organized

Critical thinking

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Excel

Job description

Excel Fitness in Front Royal, VA, seeks a Team Member to help maintain the club and support member services. You will operate the POS, log member data on tablets, and assist with promotions and events. CPR/AED training is required within 30 days of hire, and the role involves standing for long periods.

The position covers full- or part-time hours with flexible shifts, aiming to deliver a clean, welcoming environment while following company policies and safety standards.