Member Experience Specialist

Excel Fitness; Bristol (VA); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Excel Fitness in Bristol, VA is seeking a Team Member to support club operations and member services. You will maintain a clean, safe environment and assist with membership promotions and daily tasks.

Ideal candidates are 18+, hold a High School Diploma or equivalent, and have CPR/AED certifications. The role requires standing for long periods and strong communication within a fast-paced gym setting.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or equivalent required.
• CPR and AED certifications required before working alone.
• Comfortable standing for long periods.
• Strong communication and teamwork abilities.

Responsibilities

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient in Planet Fitness mobile app use, content, and updates.
• Conduct regular audits to ensure the club is presentable and hold up to Excel standards.
• Audit and balance cash drawers daily.
• Input and update member information into tablets and point of sale.
• Ensure members adhere to company policies and guidelines and address infractions.
• Provide a safe and secure environment for all members.
• Communicate with members and create a high level of member service.
• Assist the GM and AM with club membership promotions and implementation of operational strategies.

Skills

Customer service

Communication skills

Team oriented

Problem solving

Microsoft Office

Education

High School Diploma or equivalent

CPR Certification

AED Certification

Tools

POS systems

Tablet data entry

Microsoft Office

Job description

Excel Fitness in Bristol, VA is seeking a Team Member to support club operations and member services. You will maintain a clean, safe environment and assist with membership promotions and daily tasks.

Ideal candidates are 18+, hold a High School Diploma or equivalent, and have CPR/AED certifications. The role requires standing for long periods and strong communication within a fast-paced gym setting.