Member Experience Specialist

Excel Fitness; Layton (UT); On-site; USD 26,000 - 38,000; Full time

Job summary

Excel Fitness in Layton, UT is seeking a Team Player to support daily operations, assist members, maintain a clean club, and promote memberships. You will help with front desk tasks, balance cash drawers, and ensure safety and policy compliance during shifts.

The role requires 18+ years old, a high school diploma, CPR/AED certification before solo work, and strong communication. Responsibilities include POS/tablet data entry, inventory tasks, and team collaboration across varying shifts.

Qualifications

• Must be 18 years or older.
• High School Diploma or equivalent required.
• CPR and AED Certification required before working alone; training provided in first 30 days.
• Comfortable standing for long periods.
• Excellent communication with customers and internal teams.
• Proficient with Microsoft Office and computer use.
• Familiar with Excel and Planet Fitness brand standards.

Responsibilities

• Maintain club cleanliness and atmosphere.
• Monitor and ensure safety and policy compliance.
• Input and update member information into tablets and POS.
• Audit cash drawers daily.
• Assist members with memberships and promotions.
• Stock retail and janitorial items.
• Conduct club walkarounds and inspections.
• Support GM and AM with operational tasks and inventory planning.

Skills

Great communication

Teamwork

Organization

Critical thinking

MS Office

Confidential information handling

Education

High School Diploma or equivalent

CPR/AED Certification

Tools

Point of Sale (POS)

Tablets

Job description

Excel Fitness in Layton, UT is seeking a Team Player to support daily operations, assist members, maintain a clean club, and promote memberships. You will help with front desk tasks, balance cash drawers, and ensure safety and policy compliance during shifts.

The role requires 18+ years old, a high school diploma, CPR/AED certification before solo work, and strong communication. Responsibilities include POS/tablet data entry, inventory tasks, and team collaboration across varying shifts.