Member Experience Specialist

Excel Fitness; Newport News (VA); On-site; USD 30,000 - 42,000; Full time

Job summary

Excel Fitness in Newport News, VA is seeking a Team Player to help maintain a clean, welcoming club environment and support member services. You will assist with memberships, promotions, and daily club operations, while ensuring safety and policy compliance.

The role requires strong communication, teamwork, and basic computer skills; CPR/AED certifications are required before working alone, with training offered within 30 days.

Qualifications

• High School Diploma or equivalent.
• CPR and AED certifications required before working alone (training within 30 days if needed).
• Must be able to stand for long periods and communicate effectively.
• Proficient with Microsoft Office; familiarity with Excel.
• Team-oriented, motivated, and well-organized with strong problem-solving skills.
• Comply with safety, company standards and policies.

Responsibilities

• Maintain club cleanliness and atmosphere.
• Assist members and prospects, promote memberships and events.
• Input/update member data into tablets and POS.
• Balance cash drawers daily and audit inventory.
• Ensure compliance with state/federal laws and insurance requirements.
• Operate equipment and assist members with amenities.
• Represent the company at community events.

Skills

CPR Certification

AED Certification

Customer Service

Teamwork

Microsoft Office

Excel

Communication

Problem Solving

Safety Awareness

Stamina

Education

High School Diploma

Tools

POS System

Job description

Excel Fitness in Newport News, VA is seeking a Team Player to help maintain a clean, welcoming club environment and support member services. You will assist with memberships, promotions, and daily club operations, while ensuring safety and policy compliance.

The role requires strong communication, teamwork, and basic computer skills; CPR/AED certifications are required before working alone, with training offered within 30 days.