Member Experience Specialist

Sam's East, Inc.; Scarborough (ME); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health benefits including medical, viz

401(k) and stock purchase options

Paid time off and family leave

Job summary

Sam's Club in Scarborough, ME is seeking a friendly Member Frontline Services associate to assist members, operate the checkout area, and guide purchases. You will handle payments, returns, and exchanges while promoting Sam's Club products and maintaining a safe, welcoming shopping environment.

The role emphasizes strong member service, proper merchandise handling, and collaboration with store management to resolve issues and ensure a positive shopping experience.

Qualifications

• Retail experience including operating front end equipment such as cash registers.
• Experience with mobile retail applications.
• Ability to assist customers and process payments.

Responsibilities

• Provides member service and maintains the checkout area.
• Resolves member issues and concerns and promotes Sam's Club products and services.
• Processes member purchases and assists with payments, returns, refunds, and exchanges.
• Ensures safety standards and reports unsafe situations.
• Maintains a clean entrance/exit area and assists members with locating merchandise.
• Aids members with purchasing decisions and safeguarding Sam's Club assets.

Skills

Retail experience

Front-end equipment

Mobile apps

Job description

Sam's Club in Scarborough, ME is seeking a friendly Member Frontline Services associate to assist members, operate the checkout area, and guide purchases. You will handle payments, returns, and exchanges while promoting Sam's Club products and maintaining a safe, welcoming shopping environment.

The role emphasizes strong member service, proper merchandise handling, and collaboration with store management to resolve issues and ensure a positive shopping experience.