Member Experience Specialist

Sam's East, Inc.; Augusta (ME); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Education assistance

Job summary

Sam's East, Inc. in Augusta, ME is seeking a Member Frontline Associate to deliver excellent member service, operate the checkout, and resolve member issues.

You will guide customers on self-checkout, process purchases, and assist with returns while upholding safety and standards. The role emphasizes stocking and organizing merchandise, maintaining a safe shopping environment, and supporting training for frontline associates.

Qualifications

• Experience in customer service or retail preferred.
• Ability to operate cash registers and handle transactions accurately.
• Comfort with using mobile retail apps and self-checkout tools.

Responsibilities

• Provide member service and resolve issues at checkout.
• Process purchases, returns, and exchanges according to policies.
• Assist with merchandising, safety, and loss prevention.
• Educate and guide members on self-service technology.
• Maintain a clean, safe, and welcoming checkout area.

Skills

Customer service

Cash handling

Teamwork

Tools

Front end equipment (cash register)

Mobile retail apps

Job description

Sam's East, Inc. in Augusta, ME is seeking a Member Frontline Associate to deliver excellent member service, operate the checkout, and resolve member issues.

You will guide customers on self-checkout, process purchases, and assist with returns while upholding safety and standards. The role emphasizes stocking and organizing merchandise, maintaining a safe shopping environment, and supporting training for frontline associates.