Member Experience Specialist (Front End & Training)

Sam's Club; Houston (TX); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Employee discounts

Live Better U education benefit

Job summary

Sam's Club in Houston, TX is seeking a Retail Associate to provide member service, assist with purchases, and operate the checkout area. You will resolve member issues, promote products and services, and support self-service technology.

The role includes handling payments, returns, and exchanges per company policies, maintaining merchandise zones, and ensuring a safe shopping environment. Training responsibilities and process improvements are part of the job.

Qualifications

• Retail experience including operating front-end equipment such as cash registers.
• Experience using mobile retail applications.

Responsibilities

• Provide member service and assist with purchases.
• Operate front-end equipment and assist with payments, returns, refunds and exchanges.
• Promote Sam's Club products and services to members.
• Maintain a safe shopping environment and observe safety guidelines.
• Assist with training of Frontline Services associates on processes and new technology.

Skills

Retail experience

Cash handling

Mobile apps familiarity

Job description

Sam's Club in Houston, TX is seeking a Retail Associate to provide member service, assist with purchases, and operate the checkout area. You will resolve member issues, promote products and services, and support self-service technology.

The role includes handling payments, returns, and exchanges per company policies, maintaining merchandise zones, and ensuring a safe shopping environment. Training responsibilities and process improvements are part of the job.