Member Experience Specialist

State Employees' Credit Union; Salisbury (NC); On-site; USD 34,000 - 52,000; Full time

Job summary

State Employees' Credit Union in Salisbury, NC seeks a motivated Member Services Representative to handle branch operations, explain products to members, and assist with cash box management, account openings and maintenance.

You will greet members, respond to inquiries across in-person, phone, and digital channels, balance cash drawers, process transactions, and participate in community events as directed. Strong communication and reliability are essential.

Qualifications

• Excellent verbal and written communication skills.
• Active listening and customer service focus.
• Ability to solve problems and use good judgment.

Responsibilities

• Handle account maintenance and opening for members.
• Explain products and services to members and answer questions.
• Balance cash drawer and process transactions accurately.
• Assist with drive-through operations and safe deposit access as needed.
• Maintain confidentiality and follow security procedures.

Skills

Communication skills

Active listening

Problem solving

Education

High school diploma or GED

Bachelor's degree preferred

Tools

CXone

Job description

State Employees' Credit Union in Salisbury, NC seeks a motivated Member Services Representative to handle branch operations, explain products to members, and assist with cash box management, account openings and maintenance.

You will greet members, respond to inquiries across in-person, phone, and digital channels, balance cash drawers, process transactions, and participate in community events as directed. Strong communication and reliability are essential.