Member Experience Specialist

Planet Fitness; Leander (TX); On-site; USD 42,000 - 100,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance Benefits

Free Planet Fitness Black Card®

Employee Assistance Program (EAP)

MyFlexPay financial wellness

Job summary

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX, is hiring at front desk level as part of a growing network of clubs across multiple states. The role focuses on delivering exceptional member experiences, member signups, facility cleaning, and shift duties while upholding safety protocols.

Starting base salaries for senior roles are cited in the company overview, with potential growth to management positions as the network expands, including regional leadership

Qualifications

• Customer service background preferred.
• Punctuality and reliability are a must.
• Must be 18 years of age or older.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process.
• Facilitate updates to member accounts.
• Respond to member questions in a timely and professional manner and escalate as needed.
• Detailed cleaning in all areas of the facility.
• Close shift for the business day.
• Create a bank deposit for next day.
• Maintain high standards of cleanliness and safety.

Education

High School diploma / GED

Tools

Customer service software

Job description

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX, is hiring at front desk level as part of a growing network of clubs across multiple states. The role focuses on delivering exceptional member experiences, member signups, facility cleaning, and shift duties while upholding safety protocols.

Starting base salaries for senior roles are cited in the company overview, with potential growth to management positions as the network expands, including regional leadership