Member Experience Specialist

Local-Government-Federal-Credit-Union; Raleigh (NC); On-site; USD 34,000 - 46,000; Full time

Job summary

Local Government Federal Credit Union in Raleigh, NC is seeking a Member Experience Representative to serve as the frontline contact for members. You will respond across channels, explain products and services, and resolve transactions with accuracy while promoting the credit union’s offerings.

Ideal candidates have 1–3 years of customer service experience or a bachelor’s degree, are team players, capable of managing priorities, and willing to work onsite within 8:00 am to 7:00 pm shifts,

Qualifications

• 1-3 years of customer service experience or a Bachelor's degree.
• Must be team oriented, results driven, and self-motivated.
• Must be able to manage multiple priorities and accounts in a fluid environment with accuracy.

Responsibilities

• Respond to inquiries from members via email, phone, web chat, text, video conference, and social media.
• Be the primary source of information for membership eligibility requirements.
• Resolve member concerns and complaints, coordinating with other departments as needed.
• Identify, cross-sell, and promote Credit Union products and services to members and potential members.
• Provide quality service and meet defined service level metrics.
• Stay updated on all member service policies and procedures.

Skills

Customer service

Team oriented

Multitasking

Attention to detail

Communication

Education

Bachelor's degree

Job description

Local Government Federal Credit Union in Raleigh, NC is seeking a Member Experience Representative to serve as the frontline contact for members. You will respond across channels, explain products and services, and resolve transactions with accuracy while promoting the credit union’s offerings.

Ideal candidates have 1–3 years of customer service experience or a bachelor’s degree, are team players, capable of managing priorities, and willing to work onsite within 8:00 am to 7:00 pm shifts,