Member Experience & Solutions Specialist

Allegacy Federal Credit Union; Greensboro (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Allegacy Federal Credit Union in Greensboro, NC is seeking a friendly customer service representative to handle member inquiries by phone and online. You will deliver high-quality service, promote and cross-sell credit union products, and work within defined service standards while building trusted relationships with members.

This role requires the ability to multitask in a fast-paced team, adapt to varied schedules, and maintain product knowledge to assist members effectively.

Qualifications

• Excellent telephone communication skills.
• Ability to handle multiple tasks.
• Ability to work in a fast-paced team environment.
• General computer knowledge.
• Ability to diffuse an irate member.
• Understanding of credit union products, services and promotions.

Responsibilities

• Deliver exceptional member service to every member, every time.
• Meet or exceed established service goals.
• Educate, promote and sell credit union products based on identified needs.
• Provide quality customer service over the phone and internet.
• Cross-sell products based on identified needs; approx. 50% of requirements.
• Adhere to work schedule and document interactions per laws and policies.

Skills

Telephone communication

Multi-tasking

Teamwork

Problem solving

Customer service

Product knowledge

Education

High school diploma or equivalent

Job description

Allegacy Federal Credit Union in Greensboro, NC is seeking a friendly customer service representative to handle member inquiries by phone and online. You will deliver high-quality service, promote and cross-sell credit union products, and work within defined service standards while building trusted relationships with members.

This role requires the ability to multitask in a fast-paced team, adapt to varied schedules, and maintain product knowledge to assist members effectively.