Associate - Member Service

SSYMCA; Quincy (MA); On-site; USD 14,000 - 22,000; Part time

Job summary

South Shore YMCA is seeking an Associate Member Services at Hale Y and ELC in Quincy, MA. This role focuses on providing a safe, engaging and positive experience for all members and visitors, while handling membership transactions and program inquiries.

Reports to the Membership Director - Member Service. The position emphasizes customer service, relationship building with members, and adherence to YMCA policies and procedures.

Qualifications

• Customer service or front desk experience preferred.
• Ability to handle cash and process transactions accurately.

Responsibilities

• Welcome, greet and engage members and visitors with safety in mind.
• Process all membership and transaction paperwork accurately and efficiently.
• Handle and report incidents to the Member Service Directors.
• Manage cash balance, receipts and follow cash handling procedures.
• Keep the front desk and lobby clean and organized.

Job description

Job Details

Job Details

Job Location: Hale Y and ELC - Quincy, MA 02169

Salary Range: $16.00 - $16.50 Hourly

POSITION SUMMARY

The Associate Member Services will be responsible for providing a safe, engaging and positive experience for all members and visitors to the South Shore YMCA.

Reports to: Membership Director - Member Service

CORE EXPECTATIONS

STAFF ENGAGEMENT & DEVELOPMENT

• The ability to develop positive, effective working relationships with staff, supervisors, members, potential members and program participants are important to this position.
• Perform duties needed as delegated by Supervisors or Directors.
• Attend all staff meetings.
• Complete required trainings.

MEMBERSHIP ENGAGEMENT & DEVELOPMENT

• Welcome, greet and engage all members and visitors, focusing on their safety, needs and enrichment.
• Process all membership and transaction related paperwork, registrations and other miscellaneous services, accurately and efficiently.
• Responsible for handling and reporting all incidents with staff and members to Member Service Directors.
• Take responsibility for cash balance, receipts and following the cash receipt procedures as outlined.
• Attendance must be reliable and consistent.
• Present a professional manner through a neat and clean appearance and proper attire as outlined in the membership dress code policy.
• Represent the YMCA and interact with members in a friendly, engaging and professional manner.
• Educate members of all policies and procedures of the YMCA and membership department.
• Provide up to date information and answer questions about programs, schedule and policies of the YMCA in a friendly and courteous manner, both in person and over the phone.
• Understand and abide by all policies and procedures outline in the South Shore YMCA Employee Handbook.
• Build relationships with and among members.
• Respond to inquiries and resolve problems. If unable to resolve, connect to correct person to resolve.
• Create a safe and supportive community environment.
• Assist in recruiting and engaging new members.
• Connect members to the YMCA’s cause.
• Actively seek member/participant interaction and feedback.
• Give tours to prospective members.
• Become proficient with all software utilized at the front desk.
• Ensure that the South Shore YMCA Child Protection Policies are fulfilled.

FACILITY MANAGEMENT

• Maintain a clean and organized front desk and lobby.
• Record and report any faulty equipment and /or lapse of maintenance to the proper people.
• Follow up on any issues brought to desk regarding facility or locker rooms.

VOLUNTEER DEVELOPMENT

• Builds and develops volunteer capacity, sharing the social responsibility.

COMMUNITY INVOLVEMENT & SUPPORT

• Assist in YMCA fund raising activities/events, and engage in collaborative relationships with community organizations in order to strengthen support and build community.

YMCA COMPETENCIES - LEADER

• Mission and Community Oriented – Accepts and demonstrates YMCA values. Work effectively with people of all backgrounds and levels. Willingness to serve and fulfill community needs. Recruit volunteers and build supportive relationships with them.
• People Oriented – Remains calm in challenging situations and seeks to understand the underlying cause. Speaks and writes effectively. Develops rapport,relates well and takes initiative to assist in developing others.
• Results Oriented – Discovers ideas to create and deliver a high-value member experience. Makes sound judgments, establishes goals, supports fundraising and adheres to budgeting procedures
• Personal Development – Recognizes personal strengths and limitations, pursues self-development and demonstrates flexibility.

QualificationsPHYSICAL DEMANDS

The employee must occasionally lift and/or move up to 25 pounds.

While performing the duties of this Job, the employee is regularly required to sit, stand; walk and talk and hear. The employee is occasionally required to reach with hands and arms and stoop, kneel, or crouch.