Member Experience & Engagement Leader

Entertimeonline; Charlotte (NC); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Paid time off

Paid holidays

Wellness time

Retirement savings options

Complimentary YMCA membership

Job summary

YMCA of Greater Charlotte is seeking a Member Experience Leader to provide exceptional customer service, drive membership sales, and support a positive member experience at the branch. You will manage the Access desk, process transactions in Personify, and conduct tours for prospective members.

The role requires two years of sales or customer service experience, proficiency with Microsoft Office, and the ability to learn YMCA software applications.

Qualifications

• Two-year college degree OR four years' experience in sales, customer service or related field.
• Minimum of two years' experience in sales, customer service or related field.
• Proficient with Microsoft Office; able to learn Personify quickly.
• Familiarity with YMCA software applications (Personify, Kronos, YLife, etc.).
• Excellent communication with customers and staff; strong organization.

Responsibilities

• Provide excellent customer service via phone and in person.
• Maintain knowledge of YMCA programs and events.
• Support and drive membership sales, acquisition and retention efforts.
• Handle transactions in Personify and balance money bags.
• Manage the Access desk and related duties.
• Process Financial Assistance paperwork and data entry.
• Process membership cancellations and changes.
• Conduct tours and new member orientations.
• Engage members regularly per the Connection Plan.
• Support the Branch Retention Plan and follow up with prospects.
• Close daily at night and open the branch with staff presence.

Skills

Customer service

Sales

Communication

Time management

Team player

Education

Two-year college degree or four years' experience

Tools

Microsoft Office

Personify

Kronos

YLife

Job description

YMCA of Greater Charlotte is seeking a Member Experience Leader to provide exceptional customer service, drive membership sales, and support a positive member experience at the branch. You will manage the Access desk, process transactions in Personify, and conduct tours for prospective members.

The role requires two years of sales or customer service experience, proficiency with Microsoft Office, and the ability to learn YMCA software applications.