Member Experience Specialist

YMCA of Upper Palmetto; Gregwood (SC); On-site; USD 17,000 - 21,000; Part time

Job summary

The YMCA of Upper Palmetto is seeking a part-time Member Services Associate to welcome members and the public, provide accurate information on programs and policies, and support front desk operations including memberships and registrations.

You will answer phones, process payments, maintain the cash drawer, assist with tours and events, handle access control, and ensure a clean, friendly and safe environment for all visitors.

Qualifications

• Proven ability to communicate with diverse audiences.
• Strong public relations and interpersonal skills.
• General clerical and computer skills.
• Ability to convey information about programs and memberships clearly.
• Positive attitude aligned with YMCA mission.

Responsibilities

• Greet members and public with a smile.
• Process online receipts for memberships and program registrations.
• Answer phone calls promptly and direct as needed.
• Maintain and account for daily cash drawer.
• Provide information about memberships and programs by phone, mail, email, or fax.
• Distribute items on loan (balls, towels, racquets) as needed.
• Perform basic housekeeping in the Front Office and YMCA areas.
• Assist with special events and other activities.
• Provide facility tours for potential members and answer questions.
• Manage access control to the building.
• Open/close procedures as required (locks, cash drawer, sauna checks).
• Perform other duties related to member services.

Skills

Public relations

Interpersonal skills

Clerical skills

Computer skills

Communication with all levels

Positive attitude

Education

High school diploma or equivalent

Job description

The YMCA of Upper Palmetto is seeking a part-time Member Services Associate to welcome members and the public, provide accurate information on programs and policies, and support front desk operations including memberships and registrations.

You will answer phones, process payments, maintain the cash drawer, assist with tours and events, handle access control, and ensure a clean, friendly and safe environment for all visitors.