Part-Time Front Desk & Member Experience Specialist

YMCA of Upper Palmetto; Lancaster (SC); On-site; USD 17,000 - 25,000; Part time

Job summary

The YMCA of Upper Palmetto seeks a Part Time Member Service Associate who provides accurate information on YMCA programs and policies at the front desk.

You will greet members, process online memberships and registrations, answer calls, manage the cash drawer, and assist with events and tours.

Requirements include a high school diploma or equivalent, 18+, strong interpersonal skills, basic clerical abilities, CPR/First Aid/AED within 30 days, and the ability to handle safety issues.

Qualifications

• High school diploma or equivalent preferred.
• Must be at least 18 years of age.
• Strong public relations and interpersonal skills.
• General clerical and computer skills.
• Ability to communicate with people of all levels.
• CPR, First Aid and AED certifications required within 30 days of employment.
• Ability to respond to safety and emergency situations.
• Critical thinking & decision making.
• Emotional maturity.
• Physical requirements: lift up to 25 lbs.

Responsibilities

• Greet all members and public with a smile.
• Responsible for online receipting of memberships, program registration, etc.
• Answer phone calls promptly with courtesy and provide information about memberships and programs.
• Maintain and account for daily cash drawer.
• Forward accurate information to members by phone, mail, email, or fax.
• Distribute balls, towels, racquets and other items on loan from YMCA.
• Basic housekeeping in the Front Office and other YMCA areas.
• Other duties pertaining to member services or related areas.
• Be enthusiastic while giving tours of the facility and answer questions.
• Control entry using the access control system.
• Open/close procedures including locking/unlocking doors and checking saunas.

Skills

Greet members

Public relations

Interpersonal skills

Clerical skills

Computer skills

Customer service

Safety awareness

Education

High school diploma or equivalent

Tools

Cash handling

Job description

The YMCA of Upper Palmetto seeks a Part Time Member Service Associate who provides accurate information on YMCA programs and policies at the front desk.

You will greet members, process online memberships and registrations, answer calls, manage the cash drawer, and assist with events and tours.

Requirements include a high school diploma or equivalent, 18+, strong interpersonal skills, basic clerical abilities, CPR/First Aid/AED within 30 days, and the ability to handle safety issues.