Member Experience Associate — Free Membership (PT)

Entertimeonline; Charlotte (NC); Presencial; USD 16.000 - 19.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Free Y Membership

Descripción de la vacante

The YMCA is seeking a Member Experience Associate in Charlotte, NC. This entry-level, non-supervisory role focuses on welcoming members, answering inquiries, and supporting daily membership and facility operations at the front desk and on the fitness floor.

You will learn membership options, assist with tours, and uphold YMCA service standards to ensure a positive member experience, with flexible, part-time hours and a focus on service and community.

Formación

• Customer service experience preferred or demonstrated ability to engage positively with members.
• Basic computer and data-entry proficiency.
• Strong communication, listening, and interpersonal skills.
• Ability to learn membership pricing, branch amenities, and YMCA policies.
• Ability to problem-solve routine questions and elevate more complex issues.
• Comfort working in a fast-paced, member-centered environment.
• Ability to complete required systems and service training within designated timelines.
• Commitment to the mission, values, and service culture of the YMCA.
• Ability to stand for extended periods and perform light physical tasks.

Responsabilidades

• Provide excellent customer service while greeting, checking in, and welcoming members and guests.
• Deliver facility tours and share basic information about membership options and program offerings.
• Maintain basic knowledge of facility policies, membership structures, and program schedules.
• Support fitness floor operations, including cleanliness standards and demonstrating proper use of equipment.
• Respond to general inquiries and resolve basic customer service issues or direct members to appropriate staff.
• Monitor the access desk for safety, security, and member traffic flow.
• Enter work orders for facility and customer service needs.
• Answer phones, provide accurate information, and route calls appropriately.
• Assist with emergency response protocols as directed.
• Foster a welcoming, inclusive environment for all members.

Conocimientos

Customer service

Basic computer

Communication

Learn pricing

Problem-solving

Physical stamina

Bilingual English/Spanish

Descripción del empleo

The YMCA is seeking a Member Experience Associate in Charlotte, NC. This entry-level, non-supervisory role focuses on welcoming members, answering inquiries, and supporting daily membership and facility operations at the front desk and on the fitness floor.

You will learn membership options, assist with tours, and uphold YMCA service standards to ensure a positive member experience, with flexible, part-time hours and a focus on service and community.