Member Experience Specialist

Sam's Club; Rockford (IL); On-site; USD 24,796 - 35,817; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Employee discounts

Job summary

Sam's Club in Rockford, IL is seeking a Member Frontline Services associate to provide member service, process purchases and maintain a safe, well-organized checkout area. You will resolve member issues, assist with returns, refunds and exchanges, and help promote Sam's Club products and services while following company procedures.

Additionally, you will help train new associates, support the rollout of new programs, and contribute to a secure shopping environment by adhering to safety standards

Qualifications

Responsibilities

• Provides member service and processes purchases at checkout.
• Maintains checkout area and ensures a safe, organized environment.
• Resolves member issues and concerns, and assists with returns, refunds, and exchanges.
• Assists with payments and promotes Sam's Club products and services.
• Follows safety standards and supports training of new associates.
• Completes paperwork and helps safeguard assets and property.

Skills

Customer service

Cash handling

Merchandise knowledge

Teamwork

Job description

Sam's Club in Rockford, IL is seeking a Member Frontline Services associate to provide member service, process purchases and maintain a safe, well-organized checkout area. You will resolve member issues, assist with returns, refunds and exchanges, and help promote Sam's Club products and services while following company procedures.

Additionally, you will help train new associates, support the rollout of new programs, and contribute to a secure shopping environment by adhering to safety standards