Member Experience Specialist

Sam's East, Inc.; Kansas City (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Sam's East, Inc. seeks individuals for front-line member service roles. You will assist customers at the checkout, help with payments, returns, and exchanges, and promote Sam's Club products and services. You will guide members on using self-service technology and ensure a safe, organized shopping environment.

This role emphasizes delivering excellent service, maintaining the checkout area, and supporting team members while following company policies and training on new programs and tools.

Qualifications

• Retail/front-end experience preferred.
• Familiarity with mobile retail applications preferred.
• Ability to operate cash registers and POS systems.

Responsibilities

• Provide member service and assist with purchases.
• Promote Sam's Club products and services to members.
• Assist with payments, returns, refunds, and exchanges per policy.
• Maintain a safe, clean checkout area and assist with merchandise.

Skills

Retail experience

Front-end equipment

Mobile retail apps

Job description

Sam's East, Inc. seeks individuals for front-line member service roles. You will assist customers at the checkout, help with payments, returns, and exchanges, and promote Sam's Club products and services. You will guide members on using self-service technology and ensure a safe, organized shopping environment.

This role emphasizes delivering excellent service, maintaining the checkout area, and supporting team members while following company policies and training on new programs and tools.