Member Experience Specialist

Sam's West, Inc.; La Habra (CA); On-site; USD 30,000 - 42,000; Full time

Job summary

Sam's West, Inc. is seeking a customer-focused associate to support members at the checkout area and help customers with purchases. You will verify memberships, assist with payments, refunds, and exchanges, and promote Sam's Club products and services.

The role requires maintaining a safe and organized shopping environment and providing guidance on self-service technology. Responsibilities include resolving member concerns, locating merchandise, and assisting with transporting items as needed.

Responsibilities

• Provide member service and assist with purchases at the checkout area
• Resolve member issues and concerns and guide use of self-service technology
• Promote Sam's Club products and services to members
• Assist with payments, returns, refunds, and exchanges per company policies
• Maintain a safe, organized shopping environment and assist with merchandise stocking and layout

Job description

Sam's West, Inc. is seeking a customer-focused associate to support members at the checkout area and help customers with purchases. You will verify memberships, assist with payments, refunds, and exchanges, and promote Sam's Club products and services.

The role requires maintaining a safe and organized shopping environment and providing guidance on self-service technology. Responsibilities include resolving member concerns, locating merchandise, and assisting with transporting items as needed.