Member Experience Specialist

Cambridge Fitness, LLC; North Randall (OH); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Free gym membership

Team environment

Employee discounts

Job summary

Planet Fitness in North Randall, OH is seeking a Team Member to create a positive member experience through outstanding customer service in a fun, energetic club environment.

You will greet members, handle front desk duties, sign up new members, give tours, assist with check-ins, and update member accounts while maintaining cleanliness.

If you enjoy fitness, are reliable, and communicate well, this role offers growth, teamwork, and the chance to help guests get the most from their gym visit.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; interact in a positive and professional way with members and co-workers.
• Strong listener with the ability to empathize and problem solve.
• Diplomacy in all interactions.
• Must be 18 years of age or older; High School diploma/GED equivalent.

Responsibilities

• Greet members, prospective members, and guests with exceptional service.
• Answer phones and assist callers with questions.
• Check members in using the club system; sign-up new members; take tours.
• Facilitate updates to member accounts as needed.
• Respond to questions and concerns promptly; escalate to management when needed.
• Maintain the neatness and cleanliness of the club.

Skills

Customer service

Basic computer skills

Fitness passion

Positive attitude

Punctuality

Communication skills

Active listening

Diplomacy

18+ eligibility

High school diploma/GED

Education

High School diploma/GED

Job description

Planet Fitness in North Randall, OH is seeking a Team Member to create a positive member experience through outstanding customer service in a fun, energetic club environment.

You will greet members, handle front desk duties, sign up new members, give tours, assist with check-ins, and update member accounts while maintaining cleanliness.

If you enjoy fitness, are reliable, and communicate well, this role offers growth, teamwork, and the chance to help guests get the most from their gym visit.