Member Experience Champion

YMCA of Portsmouth; Barco (NC); On-site; USD 18,000 - 19,000; Part time

Job summary

The YMCA of South Hampton Roads is seeking a part-time Membership Specialist to deliver excellent service to members, guests, and program participants. You will promote memberships, handle renewals, and support program registration while keeping facilities clean and organized.

Candidates should have strong communication, multitasking and computer skills, with flexibility to work evenings, weekends, and holidays as needed.

Qualifications

• Excellent verbal, interpersonal and problem-solving skills.
• Ability to multitask.
• Ability to set priorities and manage multiple concurrent tasks.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Ability to handle conflict professionally and manage conflict resolution in a timely manner.
• Previous customer service, sales or related experience.
• Strong knowledge of computer operations, Microsoft Office Suite, and Google Documents.
• High attention to accuracy and detail.
• Must be able to work flexible hours including evenings, weekends, and holidays.
• Former YMCA experience utilizing SGA Sales preferred.

Responsibilities

• Implements sales and membership strategies that support recruitment of new members and retention/engagement of existing members including achievement of sales goals, prospect closing ratios, 13-month retention, membership revenue, and secret shopping goals as directed by the Regional Membership Director.
• Creates a member-focused culture and models relationship-building skills in all interactions.
• Fosters a climate of innovation and resolves problems to ensure exemplary member satisfaction.
• Promotes program and membership enrollment in interactions with existing and potential members in conjunction with marketing efforts to maximize sales.
• Coordinates program registration, including logistics to support phone, walk-in and web registration.

Skills

Verbal communication

Interpersonal skills

Problem solving

Multitasking

Time management

Customer service

Computer skills

Job description

The YMCA of South Hampton Roads is seeking a part-time Membership Specialist to deliver excellent service to members, guests, and program participants. You will promote memberships, handle renewals, and support program registration while keeping facilities clean and organized.

Candidates should have strong communication, multitasking and computer skills, with flexibility to work evenings, weekends, and holidays as needed.