Member Experience Specialist

YMCA of the Sandhills; North Carolina; Presencial; USD 17 000 - 18 000; Tempo parcial

Resumo da oferta

YMCA of the Sandhills in Cameron, NC is seeking a part-time Member Services Representative to deliver welcoming, professional service to members and guests. You will sell memberships, update accounts, register for programs, and help foster a sense of belonging within the YMCA.

You will also conduct tours, resolve membership concerns, maintain the lobby, and participate in required trainings. Prior customer service or sales experience is a plus.

Qualificações

• Minimum age of 18.
• Customer service, sales or administrative experience preferred.
• Knowledge of computers and point-of-sale systems.
• Excellent interpersonal and problem-solving skills.
• Friendly and outgoing personality.
• First Aid, CPR PRO and AED within 90 days of hire.

Responsabilidades

• Provide excellent customer service to members, guests and program participants in person and on the phone.
• Give guided tours, sell memberships, update member accounts and register for programs.
• Build relationships with members and help connect them with the YMCA community.
• Handle membership concerns and inform supervisor of unresolved issues.
• Monitor the facility and perform light cleaning as needed.
• Check member visits to ensure memberships are valid.
• Attend staff meetings and required training/certifications.
• Audit membership files during shift and maintain a tidy workspace.
• Support other duties as assigned.

Conhecimentos

Customer service

Sales experience

Interpersonal skills

Problem-solving

Friendly personality

Communication skills

Ferramentas

Point-of-Sale systems

Computers

Descrição da oferta de emprego

YMCA of the Sandhills in Cameron, NC is seeking a part-time Member Services Representative to deliver welcoming, professional service to members and guests. You will sell memberships, update accounts, register for programs, and help foster a sense of belonging within the YMCA.

You will also conduct tours, resolve membership concerns, maintain the lobby, and participate in required trainings. Prior customer service or sales experience is a plus.