Member Services & Engagement Specialist

YMCA of the Sandhills; Linden Oaks (NC); On-site; USD 18,000 - 25,000; Full time

Job summary

The YMCA of the Sandhills is seeking a friendly Member Services Representative to deliver welcoming service to members, guests and program participants. You will respond to needs with professionalism, promote memberships and programs, and maintain a clean, organized lobby.

Responsibilities include providing guided tours, updating member accounts, registering participants, resolving concerns, and collaborating with staff to ensure a sense of belonging for all visitors.

Qualifications

• Minimum age 18.
• Prior customer service, sales or administrative experience preferred.
• Proficient with computers and point-of-sale systems.
• Excellent interpersonal and problem-solving skills.
• Friendly and outgoing personality.
• First Aid, CPR PRO and AED within 90 days of hire.

Responsibilities

• Provide excellent customer service to members, guests, and program participants in the branch and on the phone.
• Promote memberships and program offerings.
• Maintain cleanliness and organization of the lobby area.
• Provide guided tours, update member accounts, and register for programs with high attention to detail.
• Handle and resolve membership concerns and inform supervisor of issues.

Skills

Customer service

Sales experience

Communication

Interpersonal skills

Problem-solving

Friendly demeanor

Tools

POS systems

Computers

Job description

The YMCA of the Sandhills is seeking a friendly Member Services Representative to deliver welcoming service to members, guests and program participants. You will respond to needs with professionalism, promote memberships and programs, and maintain a clean, organized lobby.

Responsibilities include providing guided tours, updating member accounts, registering participants, resolving concerns, and collaborating with staff to ensure a sense of belonging for all visitors.