Member Experience Specialist

InfinityHR!; Nederland (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

DuGood Credit Union in Nederland, TX is seeking a Member Relations Representative to greet members and handle daily transactions while building trust and helping with accounts and services.

The role emphasizes a heart for service, strong communication, and the ability to work in a fast-paced, people-facing environment. Prior teller/member services experience is preferred and confidentiality is essential.

Qualifications

• High school diploma or equivalent required.
• Previous teller and member services experience preferred.
• Strong communication and people skills.
• Ability to maintain confidentiality and follow policies.

Responsibilities

• Greeting members with warmth and professionalism.
• Performing everyday transactions and account updates.
• Open/maintain member accounts and services.
• Quote rates and fees, process check orders, and resolve issues.
• Cross-train and support other departments as needed.

Skills

Teller experience

Customer service

Strong communication

Education

High school diploma or equivalent

Job description

DuGood Credit Union in Nederland, TX is seeking a Member Relations Representative to greet members and handle daily transactions while building trust and helping with accounts and services.

The role emphasizes a heart for service, strong communication, and the ability to work in a fast-paced, people-facing environment. Prior teller/member services experience is preferred and confidentiality is essential.