Member Experience Specialist

InfinityHR!; Beaumont (TX); Hybrid; USD 32,000 - 42,000; Full time

Job summary

DuGood Credit Union is seeking a friendly Member Relations Rep (MRR) for its Edison PlazaBranch in Beaumont, TX. You will greet members, handle everyday transactions, and cross-sell financial products while maintaining accuracy and confidentiality.

Ideal candidates bring 6+ months of cash-handling and customer service experience, a high school diploma, basic computer skills, and a team-focused attitude to thrive in a fast-paced environment.

Qualifications

• 6+ months of cash-handling and customer service experience.
• High school diploma or equivalent.
• Basic computer skills and 10-key proficiency.
• Strong communication and customer service skills.

Responsibilities

• Greet members with friendly, professional service.
• Process deposits, withdrawals, loan payments, check cashing, and cash advances.
• Sell cashier’s checks, money orders, and redeem savings bonds.
• Balance your cash drawer and report discrepancies.
• Approve checks within assigned limits.
• Assist with night drop, mail transactions, card issues, stop payments, and check orders.
• Provide accurate account info, quotes, and product recommendations.
• Support general office tasks (phones, filing, scanning, research).
• Maintain confidentiality and follow all policies and procedures.
• Cross-train to open/maintain accounts, process disputes, and assist with loan processing.

Skills

Cash handling

Customer service

Education

High school diploma or equivalent

Tools

10-key proficiency

Job description

DuGood Credit Union is seeking a friendly Member Relations Rep (MRR) for its Edison PlazaBranch in Beaumont, TX. You will greet members, handle everyday transactions, and cross-sell financial products while maintaining accuracy and confidentiality.

Ideal candidates bring 6+ months of cash-handling and customer service experience, a high school diploma, basic computer skills, and a team-focused attitude to thrive in a fast-paced environment.